Are the tours accessible to all?
Duke Gardens is working to increase accommodations for all visitors. Trained service animals are permitted on tours. All restrooms are accessible.
- Trolley tours provide access to Duke Gardens for visitors with limited mobility. However, if you use a mobility assistance device, you must be able to transfer yourself independently into the trolley. Wheelchairs and walkers cannot be accommodated on the trolley.
- Walking tours traverse trails with slopes that exceed the 5 percent standard set by the ADA. Some areas have steps and paths with loose gravel.
- Duke Gardens does not provide mobility assistance devices for visitor use.
The tour I want to attend is sold out. Is there a wait list?
Yes! If the tour you want is booked, please sign up for the waitlist and you will be notified if the slot becomes available.
What do I need to bring with me?
We suggest you bring a water bottle, sun protection and comfortable walking shoes.
What is the cancellation policy?
We accept cancellations up to three days in advance of your reservation. You can change or cancel your reservation by selecting the “Add, change or cancel your tour reservation” link on the top right of the reservation page. Be prepared to fill in your email address and the confirmation number that you received by email when you registered for your previous tour. To receive a refund, you must contact us at 919-668-1707 or email your request to GardensEducation@duke.edu.
If you or any person in your group are experiencing any flu, Covid or other viral respiratory symptoms, please notify us immediately and we will reschedule or cancel your tour.
What is the weather policy?
Tours will proceed rain or shine, with the exception of lightning. Please dress accordingly. Staff will reach out if the tour has been canceled due to weather. In the event of a cancellation, we will work with you to reschedule or refund your fee.
What payment methods are accepted?
Registrants can pay online with a credit card. If you do not enter your payment information, you have not booked a tour. Payment is required. If your confirmation email does not include a tour date and time, then you have not paid for your tour.
Where do I park?
Parking is available but limited. Duke University Parking & Transportation charges $2 per hour, daily, 8 a.m. to 7 p.m. Learn more on our parking information page.
Who should I contact with any other questions regarding tours?